Pre-Sale Service: Technical Support
During the early stage communication with the customers, we will help the customer to select a suitable type of machine, do the site planing with the technical department and make sure the specific parameters and specifications of the equipment according to their real needs for the equipment. We are able to do customizing for every customer and provide one-stop solutions for them.
On-Purchase Service: Fully Cooperation & Quality Guarantee
The factory produces the equipment strictly in accordance with the contract.
The department of after-sale service will track the whole process of production cooperating with the departments of sales, techniques, production and quality control. Besides, the department of service can report the production progress to the sales department and record the whole process of the manufacturing as well.
At the same time, they can assist the department of technology to solve the sudden issues during the production and commissioning and help the sales department, purchasing team and the quality control department with the delivery of the products to make sure the equipment is delivered without any problems.
After-Sale Service: Customer-Oriented, Build Our Own Brand
Beston has 8 overseas branches and more than 60 overseas after-sales service personnel. We have a specialized after-sales service center in which a very detailed service file for each customer is established and managed. The after-sales service engineers are all competent with all the installation, commissioning and test-run of every plant we have sold out. Besides, they are also capable of training the operators, supervisors and provide free technical consultancy for the customers.
The detailed responsibilities of the after-sales service center are as follows,
1. Cargo checkup and acceptance and installation and commissioning instruction
Send the after-sales engineers to help in the installation and commissioning of the plants;
Have a specialized department to track the procedure of the installation and commissioning and give a return visit after the work is done.
2. Technical data, warranty period and technical service
Provide the Certification of Approval, Operation Manual, Technical Specification of Maintenance;
Provide spare parts and tools;
Train the local operators and maintenance personnel and provide technical consulting service;
Provide a lifetime service support of the plants.
3. In-time supply of the maintenance parts.
4. Provide 24 hours 7 days considerate service for the customers.